Policies
All new clients are required to complete a meet & greet before services begin. This helps ensure the best fit for you, your pup, and Lala's Dog Walking.
Meet & Greet Requirement
Please review our policies before booking services.
For the safety and well-being of all pets and our team, Lala's Dog Walking reserves the right to decline or discontinue services if we feel it is not the right fit.
Service Approval
Pet Behavior & Safety
Clients must disclose any history of aggression, reactivity, anxiety, or other behavioral concerns. Dogs must be safe to handle during walks and visits.
Access to the Home
Clients are responsible for providing safe, working, and secure access to the home, for scheduled visits. Lala's Dog Walking is not responsible for missed visits due to lack of access.
Medication Assistance
Basic medication assistance may be provided when clear instructions are given. Owners are responsible for providing accurate directions and all necessary supplies.
Cancellations
Payment is due at the time of service unless otherwise arranged. This can be cash, zelle, venmo or check
Payment
At least 24 hours notice is requested for cancellations or schedule changes. All cancellations under 24 hours will be charged 50% of service and cancellations under 24 hours on Holidays/Weekends will be charged 100% of service.
Weather & Emergencies
Walks and visits may be adjusted when needed for extreme weather, emergencies, or unsafe conditions. Your dog's safety always comes first.